Swish Plumbing Pty Ltd is committed to respecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

A full copy of the Australian Privacy Principles can be found on the website of the Office of the Australian Information Commissioner (OAIC).

What Personal Information We Collect and Why

‘Personal Information’ means any details or opinion that can identify you as an individual.
The types of information we may collect include:

• Your name

   

• Address

   

• Phone number

   

• Email address

   

• Property details relevant to plumbing work

   

• Payment or account information (where applicable)

   

We collect this information primarily to:

• Provide plumbing and related services to you

   

• Manage bookings, quotes, and invoices

   

• Communicate with you about upcoming work or updates

   

• Improve our customer service and marketing efforts

   

We may also use your information for related secondary purposes that you would reasonably expect, such as sending follow-up reminders or special offers.
You can opt out of marketing communications at any time by contacting us in writing.

How We Collect Personal Information

Swish Plumbing may collect your information in several ways, including:

• When you contact us via phone, email, SMS, or through our website

   

• Through service call bookings, quotes, or invoices

   

• From cookies and analytics on our website (e.g. form submissions)

   

• From publicly available sources or third parties, such as referral partners or contractors

   

Where possible, we will always collect your information directly from you.

Sensitive Information

We generally do not collect sensitive information (such as health or political information). If we ever do—for example, to accommodate accessibility needs—it will only be:

• With your consent

   

• For the primary purpose it was provided

   

• Or where required or authorised by law

   

Disclosure of Personal Information

We may share your personal information with:

• Trusted employees, subcontractors, or suppliers directly involved in delivering our plumbing services

   

• Third parties where you have given consent

   

• Regulatory bodies or authorities where required by law

   

We do not sell or rent your information to any third party.

Storage and Security of Your Information

We take reasonable steps to store your information securely and protect it from misuse, loss, unauthorised access, modification, or disclosure.
This includes both electronic and physical safeguards for client data.

When your information is no longer needed, it will be securely destroyed or permanently de-identified. However, certain records (such as job files and invoices) may be retained for at least seven years for legal or accounting purposes.

Access and Correction

You have the right to access the personal information we hold about you, and to request correction if it is inaccurate or out of date.
To make a request, please contact us in writing.
We may require proof of identity before releasing any information to ensure it remains secure.

Maintaining Accurate Information

We aim to keep your details accurate and current.
If your information changes, please let us know as soon as possible so we can update our records and continue to provide quality service.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation or our business practices.
The latest version will always be available on our website.

Contact Us

If you have any questions, concerns, or complaints about our privacy practices, please contact:

Swish Plumbing Pty Ltd
Email: matt@swishplumbing.com.au
Phone: 0402 547 293
Website: www.swishplumbing.com.au